Subprocessors
Posted Date: October 15, 2025
Effective Date: October 29, 2025
Zapier engages with third-party subprocessors and Zapier affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zapier account) and assist Zapier with processing it.
Service Infrastructure and Operations
These are subprocessors that we use in operating the Service:
| Name | Nature of Processing | Location |
|---|---|---|
Algolia | Search functionality for Zapier content, including templates, blog posts, and apps | USA |
Amazon Web Services (AWS) | Cloud service and artificial intelligence provider | USA |
Anthropic | Artificial intelligence provider | USA |
Bright Data | Web search capabilities per customer queries | USA |
Databricks | Data intelligence | USA |
Datadog | Application performance monitoring, infrastructure and network monitoring, and error capturing | USA |
Firecrawl | Knowledge source gathering capabilities | USA |
Fullstory | Analytics to improve Zapier services | USA |
Cloud service and artificial intelligence provider | USA | |
Heroku | Deployment and management of Zapier services | USA |
Liveblocks | Collaboration capabilities | USA |
Looker | Analysis of Zapier services usage | USA |
Microsoft | Artificial intelligence provider | USA |
OpenAI | Artificial intelligence provider | USA |
Pinecone | Vector database for search features | USA |
Redis | Data storage and caching | USA |
Sentry | Debugging and support for error reporting | USA |
Stytch | End-user authentication capabilities | USA |
Uploadcare | File uploading capabilities | USA |
Vercel | Cloud service provider | USA |
Customer Content will not be used by artificial intelligence subprocessors for modeling purposes.
Zapier has implemented OpenAI’s Zero Day Retention (ZDR) feature. If a customer uses their own OpenAI key, the terms of the customer’s agreement with OpenAI will govern how OpenAI handles that customer’s data instead. Zapier’s data retention policy continues to govern how Zapier handles customer data.
Support
These are subprocessors that we use in providing technical support to our customers:
| Name | Nature of Processing | Location |
|---|---|---|
Ada | Technical support chat management | USA |
Gong | Call recording and transcribing for services and technical support | USA |
Vitally | Customer success health scoring, and user engagement/usage | USA |
Zendesk | Technical support ticket management | USA |
Zoom | Video conferencing and communications for services and technical support | USA |
Zapier Service-Specific
These are subprocessors that provide specific “by Zapier” services:
| Name | Zapier Service | Nature of Processing | Location |
|---|---|---|---|
Translate by Zapier | Language translations of customer queries | USA | |
MadKudu | Lead Score by Zapier | Information gathering capabilities about leads submitted by customer queries | USA |
Mailgun | Email by Zapier | Email sending capabilities per customer queries | USA |
Twilio | SMS by Zapier | SMS sending capabilities per customer queries | USA |
WhatsApp Notifications | WhatsApp chat sending capabilities per customer queries | USA |
Zapier Affiliates
These Zapier affiliates help provide Zapier services and support to customers:
| Name | Service(s) Provided | Location(s) |
|---|---|---|
Zapier Australia Pty Ltd. | Zapier services and support | Australia, with a branch in New Zealand (Zapier Australia Pty Ltd.) |
Zapier Automation Inc. | Zapier services and support | Canada |
Zapier Automation Ireland Ltd. | Zapier services and support | Ireland, with a branch in Spain (Zapier Automation Ireland Limited Sucursal En España) |
Zapier India Private Limited | Zapier services and support | India |
Zapier UK Ltd. | Zapier services and support | UK |
Updates
As Zapier’s business continues to grow and evolve, these subprocessors may change. Subscribe to announcements in our Trust Center to receive email notifications about future updates to these lists.
